FAQ

Shipping times range from 2 business days for a pair in stock to up to 2 weeks for a pair made to order. These times may vary depending on the workload in our workshop. We offer free shipping to mainland France, Corsica, and Monaco, and worldwide shipping is available for an additional fee. For more information about shipping and delivery terms, please refer to the “Shipping & Returns” page.

The prices listed on the website are exclusive of taxes. Taxes may be charged when your package clears customs, except for customers located in the United Kingdom, for whom prices already include all taxes.

We deliver internationally.

As long as your country is available when selecting the delivery country, the order can be shipped.

However, for certain destinations, additional delivery charges and customs duties may apply.

For closed shoes (boots, ankle boots, derbies, and loafers): we recommend choosing your usual size.

For sandals: we recommend choosing half a size larger than your usual size.

For closed sandals (Caroles, Cilaos, Jérôme, Fisherman, Géronimo, and Serge): we recommend choosing one size larger than your usual size.

If in doubt, size recommendations are indicated in the shoe description.

If you have specific foot characteristics (wider, narrower, high or very high instep), we offer a and a to help you adapt the shoes to your needs.

To return a standard item, you have 30 calendar days from the date of receipt of your order to request a return and send the product back to us.

To do so, you can submit your request directly by following this link: https://returns.itsrever.com/labottegardiane.

If the item is not suitable, the return shipping costs are the responsibility of the customer.

For custom-made items (non-standard items with specific additions or modifications), in accordance with Article L222-7 of the French Consumer Code, the right of withdrawal does not apply.

Returns should be sent to the following address: La Botte Gardiane, ZA Lallemande, RN 113 30670 Aigues-Vives. We recommend that you select a tracked delivery method. We will not accept any claims without a tracking number.

For more information on shipping and delivery terms, please refer to the “Delivery & Returns” page.

By Visa, MasterCard, or Carte Bleue credit card. By check drawn on a bank domiciled in mainland France. By bank transfer. If paying by check, it must be issued by a bank domiciled in mainland France and made payable to La Botte Gardiane. It should be sent to La Botte Gardiane, Service Commandes, ZA Lallemande RN113, 30670 Aigues-Vives. Products ordered in stock are reserved for 10 days from the date of order. After this period, if the corresponding check has not been received, the product(s) ordered will be returned to stock. Payment is collected upon receipt of the check.

To create an account, simply go to the “My Account” page and enter your personal information.

Once your account has been created, you will be able to easily access your orders and manage your delivery addresses.

Your returns, credit notes, and discount vouchers will be sent to you by email.

If you want to log in to your account but have forgotten your password, go to the My Account tab and click on “Forgot your password?” You will receive a link by email allowing you to obtain a new password, which you can customize once you are logged in.

To subscribe to our newsletter and receive all the latest news from La Botte Gardiane, enter your email address in the field provided on the right-hand side of the home page.

For oily leather and waxed split leather, we recommend cleaning the leather with a damp sponge and then applying a colorless grease using a soft cloth. To remove any scratches, apply a small amount of shoe polish. We do not recommend using Sapo grease as it breaks down the fibers of the leather to soften it, thereby damaging its integrity. Instead, use natural greases such as those available on our website in the “Care and Repair” section. Note: if you do not wear your shoes for a long time, a thin white film may appear. This comes from the leather and helps to protect it. To remove it, you can wipe your shoes with a soft cloth or heat them with a hair dryer to allow the grease to penetrate the leather again. For Camargue croupon, suede, or glitter leather, it is essential to apply a waterproofing agent before first use to protect your shoes from liquids that could stain them. However, to remove stains, you can use a sponge and soap. If this is not enough, you will need to brush the leather with a soft metal brush (brass, for example), or use a suede eraser or very fine-grained sandpaper. For grease stains, you can apply a dry stain remover, F gasoline, or Sommières® clay. We recommend testing the product on an inconspicuous area of the shoe before applying it to the entire surface. Python-print leather and suede should be waterproofed with a solvent-free waterproofing spray before wearing them for the first time. You can also use a comb to clean the hair.

Note: during the first few days of wearing your boots or ankle boots, your heel may lift slightly inside the boot. This temporary phenomenon (lasting about 10 days) is completely normal: the sole is made up of different layers of leather, which make it very stiff. It takes time to “break in” the sole and make it more flexible. After this period, the heel lift will disappear. If the heel lift is too significant, it is possible that the shoe is not the right fit (too large or too narrow across the instep). In this case, please contact our customer service department by email at info@labottegardiane.com.

If you would like to order custom-made boots, download our custom-made guide and follow the step-by-step instructions. We also provide some tips on how to take your measurements below.

‍Measuring the circumference of your calf:‍

We recommend taking this measurement while seated, barefoot, ensuring that your foot is flat on the floor. Measure the circumference of your calf at its widest point, taking into account the height of the boot.

Measuring the height of your boot:

To take this measurement, stand up straight, barefoot, with your feet flat on the floor. For ease, ask someone else to measure the height you want from the floor along the side of your leg. The maximum boot height is 3 cm below the hollow of the knee, as a boot that reaches the hollow of the knee may get in the way when you squat. Note that this measurement does not take into account the total height of the boot (including the sole and heel).

Measuring the instep:

For the instep, the easiest way is to determine whether you have a narrow, high, or normal instep based on other shoes you have worn. If in doubt, please contact our customer service department by email at info@labottegardiane.com.