Dear La Botte Gardiane,I want to thank you for the EXCELLENT long-distance customer service experience I have recently had with you (after a couple of blips in the process: long wait during the holidays; dissatisfaction with the leather used to make the first pair of boots). I LOVE my new (replacement) boots, they are exactly what I imagined my boot to be when I initially started looking at your webpage after my sister recommended your store to me. I have adored the boots and sandals she purchased from you for awhile and I am so happy to finally own a pair myself. I have been a loyal buyer of shoes (boots, slip-ons, sandals, etc) from the same company that I no longer appreciate. The decline in the quality of craftsmanship is apparent (probably due to mass production). I am so happy to find a company like yours that I can still afford (thank you for not isolating me as a customer because of my income bracket) and appreciate the beautiful, elegant, sturdy craftsmanship of a beautiful shoe. I will definitely invest in more. I will happily recommend your company to everyone who adores my boots like I do!Best Regards! Sarah