DELIVERY & RETURNS

Shipping time

Shipping times vary between 2 days for shoe pairs in stock and 4 weeks for shoe pairs made on demand from the date of validation of the order. These deadlines may vary depending on the workload of our workshop and the restocking of raw materials from our leather suppliers.

In case of payment by cheque, the order will be processed only upon receipt of the cheque. Accordingly, the applicable shipping times shall start from the date of receipt of the cheque.

 

Shipping methods 

Metropolitan France, Corsica and MonacoColissimo Suivi home-deliveryFreeDelivered within 48 hours
DPD in pick up points
Europe and Overseas Departments

Colissimo Suivi Europe / Colissimo Suivi Overseas Departments / Chronopost (home-delivery)

10 €Delivered within 8 working days 
DPD (home-delivery)
Rest of the world and Overseas TerritoriesColissimo Suivi International / Chronopost (home-delivery)15-50€Delivered within 6 to 18 working days 

Returns 

Standard articles : 

You have 30 days, from the date of receipt of your order, to make the request and return the product to us. To do so, please contact us by email at info@labottegardiane.com with your details and the reason of the return.

In case the item is not suitable, the return costs are the responsibility of the customer. If we need to ship you a new product, the shipping costs will be covered by La Botte Gardiane.

Custom-fit articles (non-standard articles, with specific additions or modifications): 

In accordance with Article L222-7 of the French Consumer Code, the right of withdrawal cannot apply.  Our custom-fit products are non-refundable. However, as we wish you complete satisfaction, if a customized/custom-fit product does not suit you, please contact us by email at: info@labottegardiane.com

Return items should be sent to La Botte Gardiane, ZA Lallemande, RN 113 30670 Aigues-Vives. We recommend you select a tracked delivery method. Without the use of a tracking number, we will not accept any claims.