This document (Terms & Conditions) defines the conditions applicable to sales made between on the one hand the people wishing to purchase via the website of La Botte Gardiane http://www.labottegardiane.com, one after referred to as " the customer "and secondly the company MAG SARL - La Botte Gardiane located ZA Lallemande RN113, 30670 Aigues-Vives, registered with the RCS Montpellier under number B 402 115 422, SARL with capital of € 7,622.00, the number of VAT is FR55402115422, one after referred to as "The Botte Gardiane". These conditions relate exclusively to non-commercial individuals.
Right of withdrawal
For all our custom-made products (boots, boots and sandals), the right of withdrawal can not be applied in accordance with the provisions of Article L 121-20 of the Consumer Code as amended by Ordinance No. 2001-741 of 23 August 2001 and by Act No. 2014-344 of 17 March 2014 on consumption, the withdrawal is notably excluded (Article 121- 3rd paragraph 20.2) for contract goods clearly customized or made supplies according to the consumer's specifications or particularly for custom items which means : all non-standard products and articles with specific additions or changes (wide foot instep foot fort, special colors ...).
By the way, if the size or custom-made option are not convenient, you can exchange your pair under 30 days, please contact us :
email@example.com +33 (0)4 66 73 20 85
Deadline to return a standard item:
The customer has a legal period of 30 days to exercise his right of withdrawal from the date of receipt of the goods.
La Botte Gardiane in accordance with the law invites customers to return the ordered items within 30 days of receiving the order date, subject to the conditions set out in paragraph below.
In the Covid-19 measures context, exchange & return deadlines are extended until the end of this health crisis. We will inform you about changing situation.
Conditions of exchange and return:
You can return custom-made product to exchange it.
In the Covid-19 measures context, exchange deadlines are extended until the end of this health crisis. We will inform you about changing situation.
The product (s) (s) returned (s) must be new, unused and in their original box.
Any exchange or return must be the subject of a request for exchange or return from the address firstname.lastname@example.org.
Statement of income:
All returned products (shoes, original packaging, accessories, ...) should be returned undamaged. Upon receipt of the parcel, La Botte Gardiane deems the perfect state of the returned merchandise. No returns will be accepted if the returned products have been visibly damaged or used by the client and that such use or damage make the products unfit for sale. If the return is rejected by La Botte Gardiane, products will be returned to the customer at the expense of La Botte Gardiane without the customer can demand any compensation or refund right, except to the subsequent exercise of its rights warranty on goods sold. Subject to compliance with these conditions of return, La Botte Gardiane will refund for products returned within 14 days of the reinstatement of goods in stock, excluding return costs, in accordance with law. As part of an exchange, the same shipment and delivery periods mentioned in Article 3 will apply. If the amount of the customer's exchange order exceeds the amount of its initial order, it must pay the difference by check to the following address: La Botte Gardiane, ZA Lallemande RN113, 30670 Aigues-Vives. The dispatch of the customer exchange control is conditioned by the validation of the regulation. If the amount of the customer's exchange order is less than the amount of the initial order, La Botte Gardiane refund the difference.
All product prices are in euros including all taxes, shipping fees included for mainland France and Corsica. For other destinations, a fee will be charged depending on the location.
La Botte Gardiane reserves the right to change prices at any time without notice. The products will be billed based on rates in effect at the time of order entry. The products remain the property of La Botte Gardiane until full payment is received by La Botte Gardiane. The price is payable in full in one payment.
The customer can order online via the www.labottegardiane.com site or by telephone from Monday to Friday from 08.00 am to 7.00 pm at +33 4 66 73 20 85
La Botte Gardiane reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order or who present to him any form of risk.
Any order implies acceptance of prices and descriptions of products available for sale. La Botte Gardiane agrees to fulfill orders received on the website only within the limits of available stocks leather and possible restocking. A lack of availability of one or more product (s) ordered (s), La Botte Gardiane agrees to promptly notify the customer. The customer's order will be canceled and the refunded amount.
Delivery times are given for guidance only and without guarantee. From the payment of the order, and delivery time less than or equal to 30 days, buyer waives cancel the order, to refuse the goods or to receive damages. Beyond this deadline, the buyer is entitled to cancel the sale. To do this, the buyer should have notified La Botte Gardiane the delay by email or registered letter. From that notification of cancellation of the order, La Botte Gardiane will refund the buyer within 14 days.
Shipment delays oscillate between 2 days (if the pair is in stock) and 4 weeks. These deadlines depend on the workload of La Botte Gardiane and speed of raw material restocking its suppliers (including leather). The observed average shipping times are 2 to 4 weeks from the order validation. We recall that all our products are 100% made in France in our workshop, out pots of fat and water-proofing spray.
For mainland France and Corsica: the parcels are sent either by Colissimo or by Exapaq, with delivery in the selected point relay. The delivery time is guaranteed within 48 hours.
For Europe and the DOM: your parcel will be sent either via La Poste (Colissimo International / overseas with proof of delivery) or via Exapaq. The average time is 8 days.
Outside Europe and for TOM: packages are shipped via La Poste (Colissimo International with proof of delivery), the conveyor time is 6 to 18 days (business days) depending on the destination.
Outside mainland France, Corsica and Monaco, transportation charges are payable in addition to the product prices.
When paying by check, the order will be processed upon receipt of check. Accordingly, the time limits applicable in this case run from the day of receipt of the check and may be modified compared to those mentioned above.
- By credit card: Visa, MasterCard and Carte Bleue
- By check of a bank based in France
- By transfer
When paying by check, the check must be issued by a bank domiciled in France and payable to La Botte Gardiane. It is addressed to La Botte Gardiane, Service Orders, ZA Lallemande RN113, 30670 Aigues-Vives.
The products ordered are in stock reserved 10 days of the order date. After this period, failing receipt of the corresponding check, the ordered product will be restocked.
The collection is made upon receipt of the check.
Confirmation of payment:
The payment is validated upon receipt of the check when paying by check and receipt of additional information requested when paying by credit card require additional checks
For information or questions, La Botte Gardiane be reached preferably by e-mail at the following address: email@example.com, by phone Monday to Friday 8.00 am to 7.00 pm +33 4 66 73 20 85 or by mail sent to La Botte Gardiane, Customer Service, ZA Lallemande RN113, 30670 Aigues-Vives.
All the texts, comments, works, illustrations and images reproduced on La Botte Gardiane are reserved under copyright and the title of intellectual property and for the whole world. As such and in accordance with the Code of Intellectual Property, the only authorized use for private use subject to different rules, even more restrictive code of intellectual property. Total or partial reproduction of the site of La Botte Gardiane is strictly forbidden without prior agreement.
The company La Botte Gardiane has, for all stages of accessing the site, the ordering process, delivery, customer service or subsequent services, an obligation of means. Responsibility for La Botte Gardiane can be incurred for any inconvenience or damage arising from the use of the Internet, including interruption of service, external intrusion or presence of computer viruses or any other incident of force majeure, accordance with jurisprudence.
La Botte Gardiane guarantees that all data (name/first name, email, phone number…) are kept in-house and under no circumstances shall the personal details you give us be made available to a third party without the permission of the owner or the agreement of the owner of the minor if the owner is a minor under 16 years old.
La Botte Gardiane undertakes to return its data to every people wishing to get back them.
The minors under 16 years old must obtain the consent of their legal to pass on their data.
In adulthood, the owners of the data can get back them by removing their consent.